Last Updated: October 10, 2026

Welcome to Roohab. These Terms and Conditions govern your access to and use of our website, https://roohab.com/, including the purchase of fragrances, bundles, and other products offered through our online store.

By using our website or placing an order, you agree to comply with these Terms and Conditions, subject to applicable law.

Please read them carefully before making a purchase.

1. General Information

Throughout these Terms and Conditions, "Roohab," "we," "us," and "our" refer to the business operating this website.

The terms "you," "your," and "customer" refer to individuals who visit, browse, register, or purchase products through our website.

We reserve the right to update website information, product offerings, and these Terms and Conditions, subject to applicable legal requirements.

2. Website Use and Eligibility

By using our website, you confirm that you are legally permitted to make online purchases or have appropriate authorization.

You agree not to use our website for fraudulent, unauthorized, or unlawful purposes.

Any attempt to disrupt our website, interfere with its functionality, or misuse its services is prohibited.

3. Product Information

We aim to provide accurate product descriptions, fragrance notes, prices, images, and other relevant information.

However, minor variations may occur between product images and actual items due to photography, lighting, screen settings, or packaging updates.

Fragrance longevity, projection, and scent perception may vary depending on skin chemistry, environmental conditions, application methods, and personal preferences.

4. Pricing and Currency

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Product prices, availability, and promotional offers may change without prior notice.

If a pricing or product information error affects an order, we may contact the customer to explain the available options, including cancellation and any applicable refund.

5. Orders and Confirmation

When placing an order, customers must provide complete and accurate contact, billing, and delivery details.

After submitting an order, customers may receive a confirmation through email, SMS, WhatsApp, or another available communication method.

We reserve the right to verify or decline orders when reasonably necessary, including circumstances involving incorrect information, suspected fraud, or product unavailability.

If we cancel a paid order, any payment already received will be refunded through an appropriate available method.

6. Payment Methods

Available payment methods will be displayed at checkout.

Customers are responsible for selecting an available payment option and completing any necessary payment requirements.

Any applicable delivery charges will be displayed before order placement.

7. Shipping and Delivery

Roohab offers delivery to serviceable locations across Pakistan.

The estimated delivery timeframe is 2–5 business days after dispatch, depending on courier operations and the delivery destination.

Free standard shipping is available on orders of PKR 4,500 or above.

Orders below PKR 4,500 may be subject to shipping charges displayed during checkout.

Delivery times are estimates and may be affected by public holidays, courier delays, weather conditions, or circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information.

8. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped, cancellation may not be possible, and the request may need to follow our Return Policy.

To request cancellation, contact our customer support team at info@roohab.com or +923177649537 with your order number.

9. Returns and Exchanges

Eligible customers may request a return or exchange within 7 days of receiving their order.

For voluntary returns or exchanges based on fragrance preference, at least 95% of the original perfume quantity must remain in the bottle.

Returned items must also satisfy the additional conditions described in our Return Policy.

Products that arrive damaged, defective, or incorrect will be reviewed separately, and applicable consumer rights will be respected.

Please review our Return Policy before requesting a return or exchange.

10. Refunds

Refunds are subject to verification and approval of an eligible return, cancellation, or other valid claim.

Once approved, refunds will be processed through an available payment method.

Refund processing times may vary depending on the original payment method and the relevant bank or payment service provider.

11. Free Testers and Complimentary Items

Selected Roohab fragrances may include complimentary testers where explicitly offered on the product page.

Customers may be able to select a preferred tester from the available options.

Free testers are subject to availability and are provided only with eligible purchases.

Complimentary testers generally have no separate cash value and are not independently eligible for voluntary returns or exchanges.

This does not affect any applicable legal rights relating to faulty or incorrectly supplied items.

12. Bundles and Promotional Offers

Roohab may offer signature bundles, fragrance combinations, seasonal discounts, and other promotional deals.

Promotional prices and offers are available according to the conditions communicated at the time of purchase.

Bundle returns and exchanges are subject to the relevant conditions in our Return Policy.

Discounts and promotional offers may be changed, suspended, or discontinued, subject to applicable law.

13. Intellectual Property

All original website content, including the Roohab name, logo, branding, images, designs, written descriptions, and other creative materials, is owned by or licensed to Roohab.

Unauthorized reproduction, distribution, modification, or commercial use of these materials is prohibited without prior written permission.

14. Customer Reviews and Feedback

Customers may share feedback, reviews, or suggestions about Roohab products and services.

By voluntarily submitting content for public display, customers grant Roohab permission to display and use that content in connection with our business, subject to applicable law and privacy rights.

We reserve the right to moderate misleading, fraudulent, unlawful, or inappropriate submissions.

15. Third-Party Services

Our website may use third-party providers for shipping, payments, hosting, analytics, and other business functions.

These providers may operate under their own applicable terms and privacy policies.

16. Limitation of Liability

We strive to provide reliable products, accurate information, and a smooth shopping experience.

To the extent permitted by applicable law, Roohab will not be responsible for losses arising from improper product use, unauthorized website activity, or circumstances outside our reasonable control.

Nothing in these Terms and Conditions limits consumer rights or liabilities that cannot legally be excluded.

17. Governing Law

These Terms and Conditions are governed by the applicable laws of Pakistan.

Any disputes relating to purchases or use of the website will be handled in accordance with relevant legal and consumer protection requirements.

18. Changes to Terms and Conditions

Roohab may revise these Terms and Conditions to reflect operational changes or legal requirements.

Updated terms will be published on our website and applied in accordance with applicable law.

19. Contact Information

For questions about our Terms and Conditions, contact:

Roohab Customer Support

Email: info@roohab.com

Phone / WhatsApp: +923177649537

Website: https://roohab.com/