Last Updated: October 10, 2026

At Roohab, we understand the excitement of receiving your favorite fragrance. We are committed to providing a smooth, secure, and convenient delivery experience for our customers.

Please review our shipping guidelines before placing an order.

1. Shipping Coverage

Roohab provides shipping services to serviceable locations across Pakistan through our courier partners.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are processed after they have been successfully placed and confirmed.

Processing may include order verification, product preparation, packaging, and shipment arrangements.

Orders placed during weekends, public holidays, major sales, or promotional campaigns may require additional processing time.

Once your order has been dispatched, you may receive shipment information through your registered contact details.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

2–5 Business Days After Dispatch

Delivery times may vary depending on the destination, courier operations, public holidays, and circumstances outside our reasonable control.

Please note that delivery estimates do not include any additional time required for order verification and processing before dispatch.

4. Shipping Charges

Roohab offers the following shipping arrangements:

Free Shipping

Enjoy FREE standard shipping on orders of PKR 4,500 or above within serviceable locations in Pakistan.

Standard Shipping

Orders below PKR 4,500 may incur shipping charges based on the delivery location and available courier service.

Applicable delivery charges will be displayed during checkout before order confirmation.

5. Order Tracking

Once an order is dispatched, available tracking information may be provided through email, SMS, WhatsApp, or another relevant communication channel.

Customers can use the tracking details to check the status of their shipments through the courier provider.

If you require assistance tracking an order, please contact our support team.

6. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery details at checkout.

Please ensure that your:

  • Full name is correct.

  • Shipping address is complete.

  • Phone number is active and reachable.

  • City and delivery location are accurate.

Roohab cannot guarantee timely delivery when incorrect or incomplete shipping information is provided.

Additional delivery charges may apply if re-shipping becomes necessary because of customer-provided errors or unsuccessful delivery attempts.

7. Failed Delivery Attempts

Courier partners may attempt to contact customers before or during delivery.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or inability to contact the customer, the parcel may be returned to the sender.

If a shipment is returned, our team may contact the customer regarding possible re-delivery arrangements.

8. Delivery Delays

While we aim to provide timely deliveries, unexpected delays may occasionally occur because of:

  • Adverse weather conditions.

  • Courier service disruptions.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • High order volumes during sales or promotional events.

  • Remote delivery locations.

  • Other unforeseen circumstances.

We appreciate your patience and will assist where reasonably possible.

9. Damaged, Missing, or Incorrect Items

We encourage customers to inspect their packages as soon as they receive them.

If your order arrives damaged, leaking, incomplete, or incorrect, please contact Roohab customer support as soon as possible.

To help us investigate, provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the product and packaging.

  • An unboxing video, if available.

Eligible claims will be handled according to our Return Policy and applicable consumer protection requirements.

10. International Shipping

International shipping is not currently offered as a standard checkout service unless specifically made available on our website.

Customers interested in international delivery may contact our support team for further information.

11. Returns and Exchanges

Eligible return and exchange requests may be submitted within 7 days of delivery.

For voluntary fragrance returns or exchanges, at least 95% of the perfume must remain in the bottle, along with compliance with the remaining eligibility conditions.

For full information, please review our Return Policy.

12. Contact Information

For shipping questions, order tracking, or delivery assistance, please contact:

Roohab Customer Support

Email: info@roohab.com

Phone / WhatsApp: +923177649537

Website: https://roohab.com/

Thank you for shopping with Roohab. We look forward to delivering your next favorite fragrance.