Return Policy
Last Updated: October 10, 2026
At Roohab, your satisfaction matters to us. We understand that choosing a fragrance is a personal experience, and sometimes a scent may not meet your expectations.
Our Return Policy is designed to provide a clear and convenient process for eligible returns, exchanges, and refunds.
Please review the following conditions before making a return or exchange request.
1. Return and Exchange Period
Roohab offers a 7-day return and exchange window for eligible products.
Customers must submit their return or exchange requests within 7 days of receiving their order.
Requests made after this period may not qualify for a voluntary return or exchange, except where applicable consumer protection laws require otherwise.
2. Return Eligibility Requirements
To qualify for a voluntary return or exchange, the following conditions must be met:
The request must be submitted within 7 days of delivery.
At least 95% of the original perfume quantity must remain in the bottle.
The perfume bottle must not be broken, tampered with, or excessively used.
The original packaging and available accessories should be returned in reasonable condition.
The customer must provide a valid order number or proof of purchase.
The returned product must pass the applicable inspection process.
Roohab reserves the right to decline voluntary returns that do not meet these conditions, subject to applicable consumer rights.
3. Returns Due to Fragrance Preference
We understand that fragrance preferences are personal, and the same scent can feel different to different individuals.
If a purchased fragrance does not suit your preference, you may request a return or exchange within 7 days of receiving your order.
The product must meet the eligibility requirements, including the condition that at least 95% of the original perfume remains in the bottle.
Products that have been excessively used, damaged through improper handling, or altered may not qualify for voluntary returns or exchanges.
4. Damaged, Defective, or Incorrect Products
If you receive a perfume that is damaged, defective, leaking, incomplete, or different from the product ordered, please contact us as soon as possible after delivery.
To help our team investigate, please provide:
Your order number.
A description of the problem.
Clear photographs showing the issue.
Pictures of the original packaging.
An unboxing video, if available.
Once the issue is verified, Roohab will offer an appropriate replacement, exchange, refund, or other resolution in accordance with applicable law.
The 95% remaining requirement for voluntary returns does not automatically exclude valid claims involving defective, damaged, or incorrectly supplied products.
5. Non-Returnable Items
The following items are generally not eligible for voluntary returns or exchanges:
Complimentary fragrance testers.
Individual samples and discovery testers.
Empty or excessively used perfume bottles.
Products damaged by improper handling or storage.
Products that do not satisfy the applicable return conditions.
Promotional products explicitly marked as final sale, where legally permitted.
These restrictions do not override applicable rights relating to faulty, damaged, or incorrectly supplied goods.
6. Signature Bundles and Promotional Deals
Roohab may offer fragrance bundles, signature collections, gift sets, and promotional packages.
For voluntary returns involving bundle products, the complete bundle should generally be returned with all included fragrances and accessories.
Each returned perfume must satisfy the applicable eligibility conditions, including the minimum 95% remaining requirement.
Partial bundle returns may require approval and an adjustment to the original promotional pricing.
Complimentary testers or gifts included with a qualifying purchase may also need to be returned if the related order is refunded.
7. How to Request a Return or Exchange
To request a return or exchange, follow these steps:
Step 1: Contact Customer Support
Email us at info@roohab.com or contact us through WhatsApp at +923177649537 within 7 days of receiving your order.
Step 2: Provide Your Order Details
Share your order number, contact details, and the reason for your request.
Step 3: Submit Supporting Information
If the product is damaged, defective, or incorrect, provide clear photographs or other relevant information to help us review your claim.
Step 4: Wait for Return Instructions
Our support team will review your request and provide the necessary instructions if your return is eligible.
Step 5: Return the Product
Securely pack the approved items and send them to the designated return address provided by our team.
Please do not send products back without first contacting Roohab customer support.
8. Return Shipping Charges
For voluntary returns or exchanges based on personal fragrance preference, the customer is responsible for applicable return-shipping charges unless otherwise agreed.
If a return is required because Roohab supplied a verified damaged, defective, or incorrect product, Roohab will cover reasonable return-shipping expenses for the approved claim.
Original shipping fees may not be refundable for voluntary returns, subject to applicable law.
9. Product Inspection
Once a returned product has been received, our team will inspect it to verify eligibility.
The inspection may include:
Checking the remaining perfume quantity.
Examining the bottle for damage or tampering.
Checking the original packaging.
Verifying the order and purchase details.
Confirming the reason for the return.
Customers will be informed of the outcome after the review is completed.
10. Refund Policy
If your return is approved, the refund will be processed through an available payment method.
The refund process may vary depending on the payment method used at checkout.
For Cash on Delivery orders, customers may be asked to provide appropriate bank account details or another available refund method.
The time required for funds to appear may depend on the relevant bank or payment service provider.
Refunds will be handled without unreasonable delay and in accordance with applicable consumer protection requirements.
11. Exchange Policy
Eligible customers may request an exchange for another available Roohab fragrance within 7 days of delivery.
The original product must meet the applicable return and exchange conditions.
If the replacement product has a higher price, the customer may be required to pay the difference.
If the replacement product has a lower price, the difference will be addressed according to the available refund arrangements.
Exchanges are subject to product availability and approval.
12. Order Cancellation
Customers may request order cancellation before the order has been dispatched.
To cancel an order, contact Roohab customer support with your order number.
Once the order has been shipped, cancellation may not be possible, and the customer may need to follow the applicable return procedure.
13. Free Shipping and Returns
Roohab offers free standard shipping on orders of PKR 4,500 or above within serviceable locations in Pakistan.
Free shipping on an original order does not automatically include free return shipping for voluntary returns or exchanges.
Return-shipping costs will be handled according to the conditions described in Section 8 of this policy.
14. Customer Support
For return requests, exchange inquiries, or refund assistance, contact:
Roohab Customer Support
Email: info@roohab.com
Phone / WhatsApp: +923177649537
Website: https://roohab.com/
Your satisfaction is important to us, and we are committed to providing a positive Roohab shopping experience.